FAQ
Frequently Asked Questions (FAQ)
Welcome to the Envision Media FAQ section. Here, we aim to provide quick and clear answers to common questions about our services and policies.
1. What services does Envision Media offer?
We provide photography, videography, aerials, floor plans, 3D tours, and virtual staging.
2. How do I place an order for media services?
You can place an order through our online form, where you can select services, specify quantities, and provide contact and shipping information.
3. What payment methods are accepted?
We accept payments via credit card.
4. Is there a cancellation policy?
Yes, our cancellation policy is outlined in our terms of service, which you can find on the order form.
5. Are there any promotional offers for bulk orders?
Yes, we offer discounts for bulk orders. Contact us for more details.
6. How soon can I expect to receive my project after placing an order?
Our average turnaround time is 24 hours or less.
7. How can I inquire about custom projects?
You can inquire about custom projects through our order form or by contacting us directly.
8. What kind of equipment does Envision Media use?
We use high-quality mirrorless cameras, drones, and industry-standard software to ensure the best results.
9. Does Envision Media provide training for real estate agents?
Currently, we do not offer training, but we are open to exploring this option in the future.
10. How do I contact customer support?
For any questions not covered here, feel free to reach out via email at EnvisionMediaClientCare@envisiondmv.com or call us at 301-818-1807.
If you have further questions or need assistance, please do not hesitate to contact us. We are here to help!